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Account & Payment

Update your payment method, change your password, manage your profile, and apply promo codes.

Riding with GoNex

Lost items, fare disputes, trip issues, booking help, and rating questions.

Driving with GoNex

App troubleshooting, earnings reports, vehicle requirements, onboarding, and payout questions.

Frequently asked questions.

Quick answers to the questions we get most often.

How do I cancel a ride?

Tap your active trip in the app, then tap 'Cancel Ride'. Cancellations within 2 minutes of booking are free.

How do I report a lost item?

Go to your trip history, select the trip, and tap 'Lost an item'. We'll connect you with your driver in minutes.

When do drivers get paid?

Drivers can cash out at any time using the Instant Payout feature in the Driver app — daily, no waiting.

How are drivers verified?

Every driver completes a background check, vehicle inspection, and document review before their first trip.

Is GoNex available in my city?

GoNex is live in 25+ cities and growing. Download the app to check availability at your location.

How do I change my payment method?

Go to Account → Payment Methods in the app. You can add, remove, or set a default card at any time.

Can't find what you're looking for?

Our support team is available 24/7. Send us a message and we'll get back to you fast.